Two Paths. One Principal.
One Standard.

STAT dispatch is initiated within 30 minutes across South Orange County, 24/7/365, from the Mission Viejo operational hub. Every STAT dispatch is confirmed by SMS at acceptance.

Yes — pre-engagement. Apex will not begin recurring service for any covered entity (hospital, clinic, occupational health practice, or healthcare group) without an executed BAA. STAT one-off requests from existing partners can be accommodated under master agreement terms.

For STAT or one-off engagements: same day if requested before noon PT. For recurring service or TPA program onboarding: typically 5 to 7 business days, including BAA execution, scheduling, billing setup, and operator training on site specifics. AB 2188 construction programs may require additional supervisor-training time.

Apex's primary service territory is South Orange County. We serve clients in north OC (Anaheim, Fullerton) on a scheduled basis with prior notice. STAT response outside South OC is evaluated case-by-case. National expansion under a franchisee model is on the 2027 roadmap.

For most requests: location of pickup, destination, frequency, specimen type, and any special handling requirements. For TPA or AB 2188 program onboarding: employee headcount, regulated vs non-regulated worker mix, and existing program documentation. Apex will request additional information during onboarding if needed.

Yes. Chris Isner, the principal, is available for evaluation calls, procurement reviews, and lab director walkthroughs. This is principal-led operations — there is no separate sales team to escalate through. Direct line: 714-660-7767.